Thank You For Your Purchase!
Fill out the form below to register your warranty for your Phantom Screens
Congratulations on the purchase of your retractable screens and opening up your living space! We hope you enjoy your retractable
screens and would like to share with you some pointers, tips, and tricks to have success with them.
Operation of retractable screens can be less than desired during colder temperatures. Fabrics expand and contract with colder
temperature changes. It is common for a screen to contract in colder months and this will affect how well the screens travel up and
down. If you desire to use them, the travel may be limited and they may not travel well. Operate them individually, if programming
allows, then guide them down with your hands by pushing slightly on the slide bar as they come down. If you’re pushing hard, there is
an issue. Failure to do so may result in the screen coming out of the track which will require a service call to repair. NOTE: Your house takes a lot longer to warm up than you think. If your heat is still on, your house is cold. If your house is cold, your screens are cold. Often in our seasons, the temps fluctuate into freezing temps, it will warm up to the 60s during the day and back to the 30s at night. Your screens are still cold during periods like this.
It is normal for the screen mesh and vinyl to “sail” under windy conditons. If the screens are lowered during windy condi*ons, they
tend to hang up and can pull themselves off the track when traveling down. TIP: During windy conditions, guide the bottom weight bar with your hand down to the ground. Screens that are smaller in width will be more temperamental in wind. Retractable Screen
Systems should be retracted in excessive wind conditons (IE Nor’easters, Tropical Storms, Blizzards, Gail Warnings ETC). Excessive wind
can damage the fabric and or the track system. Different fabrics require more caution. Shade fabrics and vinyl require to be raised in
lower wind than insect fabrics as they function more like sails. Damage to the fabric or tracks is NOT covered under warranty and will
incur a fee to replace. If you’re not sure, protect your investment and raise them.
If snow or ice is present in the area of the tracks or where the screen lands DO NOT lower the screens.
Motorized screens should always be observed while they are in operation. If any objects are left under a motorized unit this may
prevent the unit from lowering properly. Should this happen, gently lift the weight bar up and remove the object.
Ensure tracks are free of dirt and debris which may cause the screen to perform poorly. TIP: Be sure to use only 100% silicone. Oil based
products like WD-40 will gunk up the tracks and attract dirt and debris.
Screen mesh, housing, tracks, and weight bars must be cleaned with a mild detergent like dish soap and water. Do NOT use harsh
chemicals and avoid pressure washing. Before retrac*ng back into the housing, allow the screen and tracks to dry properly.
Power failures can affect a motorized unit’s operatioon. Ensure that the system is still getting power by checking the circuit breakers and
ground faults for resetting. TIP: Many times a porch’s GFI circuit is reset either in the garage or a bathroom in the home.
Following the above will help protect your investment and assist you in enjoying your retractable screens to their potential. If you’re
ever uncertain, please feel free to call us @ 732-534-9173. If you can’t reach us practice common sense, generally that will protect your
investment. Please fill out this lower portion to confirm that you have read the care & maintenance tips, have received the warranty information, and to register your product’s warranty with us.
Additional Questions?
Reach out to us through the form on our site below or give us a call at 732-534-9173!
